We know that renting a car for the first time can sometimes be a daunting thought. That’s why at Avis ‘We Try Harder’ to make that process as smooth, accessible and consumer friendly as possible. We provide rental agreements in a number of different languages and pride ourselves of having transparent and easy to understand pricing that is clear for all to see.
I would like to take a moment to explain to you what’s included in your Avis quote when you book a car. Essentially it’s everything you need to take the car and drive off on your journey.
When you make a booking in the UK our quote includes:
- The cost of the hiring the vehicle which includes unlimited mileage. (Mileage subject to T&Cs).
- Vehicle licence fees
- Any City or airport surcharge if applicable (an additional charge at premium locations where the rent is higher).
- Vehicle Damage cover (Subject to an excess)
- Vehicle Theft cover. (Subject to an excess)
- Third Party Insurance.
- VAT ((Value Added Tax) or any other tax if renting from outside the UK)
Important note if renting in the US
If you book on the US website, www.avis.com, you may find that Vehicle Damage Cover and Vehicle Theft Cover are not included, as some American credit cards provide insurance for car hire.
As you can see this list provides everything in one quote for you to drive off in your hire car straight away. However, we believe in making your journey as hassle free as possible. That’s why we also provide other great products, at additional charges, to ensure you have complete peace of mind.
What’s not included in your quote, but available to purchase:
Additional insurance cover – Our Premier Cover package (or the similar Super Damage Cover in many countries outside the UK) provides the following additional insurance cover (on top of the basic cover included in your quote):
- CDW (Collision Damage Waver) – reduces your car hire insurance excess down to £100, giving you peace of mind when you’re on your journey. This also means we don’t need to take a hefty security deposit (unlike other car rental firms!)
- PAI (Personal Accident Insurance) – giving you cover for medical expenses in the event of an accident
- The Unexpected – covers you for those events you weren’t planning on, such as losing your luggage or even your house keys
Windscreen Protection – reduces the insurance excess to zero which means you pay nothing in the event of damage to the front windscreen.
Additional Driver – only the driver named on the rental agreement is covered as standard, but you can add extra named drivers for an additional one-off cost.
Fuel – we offer three simple ways to refuel your vehicle, saving you the hassle of doing so. Visit our fuel options page for more details.
GPS – to make getting from A to B that much easier and stress free with an Avis GPS satellite navigation device (available from most major UK, European and US locations)
Child & Booster Seats – it’s a legal requirement for children to use one of these seats if they are under 12 years of age, or, under 135cm (which ever comes first). See website for more details.
Do I need to pay a deposit? And do I need a credit card?
If you have prepaid for your car hire then at the start of the rental we will gain authorisation for the estimated charge that is signed for at the start of your rental agreement (for additional charges such as fuel or GPS, special equipment etc). This amount is held against your credit card until the car is returned. If you have chosen to ‘pay later’ for your hire car then the rental cost will also be held on your credit card.
This is held against your account therefore limiting how much you can withdraw by this amount, so could be considered as a deposit. However, your account will only be physically debited when the final amount is calculated at the end of the rental.
We don’t normally rent to people unless they have a credit card, but there may be some exceptions depending on the location and advance arrangements. In such an event you’d be asked to provide 3 recent proofs of identity, e.g. a utility bill dated within last 3 months, and to leave a cash deposit of £250 in the UK (sometimes much higher than that in other countries). I must emphasise though that such an arrangement is the exception rather than the rule, must be agreed in advance with the station manager and won’t be allowed at all on certain car groups and in certain locations
If you have a query about what you’ve been quoted, please contact our Customer Support team