With 2010 already upon us we are pleased to unveil the upgraded Avis We Try Harder blog, including a fresh look to go with the new decade.

We have been working behind the scenes updating systems so the site runs faster and along with the design improvements, helping to make it quicker and easier for you to find what you are looking for and generally making it a better blogging experience for you! We have also added links to our Twitter page, where you can keep up to date with all our latest Tweets.

Don’t worry about losing track of your favourite posts, as all of our old blog posts and comments have been kept on the site, so you can still see your old comments and find out what other customers and our staff here at Avis have been saying about travel, car rental and much more.

We hope you like what we have done but would love to hear your feedback on our new blog. We also want to know if there is any information on car rental or Avis that you would like us to write a blog post about.

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19 Responses to “Welcome to the new look We Try Harder blog!”

  1. eve Says:

    Totally fed up with web site—– advertising avis at larne harbour terminal and when trying to book , only to find the nearest car hire collection point is Belfast—not so easy when you have no car!!!!!!!!!!
    is this not false advertising?

  2. Sara Bergamo - Marketing, Avis UK Says:

    Dear Eve,

    I’m sorry to hear about your frustrations. In terms of our website, when a customer requests a destination where we don’t have any station, the the system returns a series of alternatives but it also clearly states the distance in Km from the desired location.

    As far as we are aware there Larne is not advertised anywhere but if you could let us know where you’ve seen it, we will make sure it is removed as soon as possible.

    Sara

  3. Sarah Says:

    Why are your one way charges so ludicrously expensive between your London airport locations???

    I need to hire a car from Heathrow and return it to Lotun and you ate asking me for a £50 one way fee!
    It’s not as if I’m returning the car in Dublin???

    Don’t you think you should concider waving this fee when someone is renting a car for say over a week?
    In our case we are renting for 3 weeks.

    Also, how come there is such a large price difference between the different airports? Looking at Heathrow Luton and Gatwick at the same car, at Luton it’s £132 a week, at Gatwick £141 and at Heathrow £178!!!

    Thank you

    Sarah

  4. Eibhlin Says:

    I love the new look blog ! looks fab and taking it to a whole new level.

  5. F Oldham Says:

    I am a loyal Avis customer – up until now.
    I recently spoke to your team to cancel a pre-ordered car, owing to a change in travel arrangements. I was told this would be no problem, but that I should mail your customer services team, which I duly did to ensure a refund (subject to a very acceptable £20 admin charge).
    Now a week later after several mails to the customer services address I have not even had an acknowledgment that I exist.

    This is frustrating and down-right rude.

    I do have one other Avis car hire still booked, but am seriously considering not only cancelling this too, but also changing to another provider for our regular needs overseas

    I have never had any problems with your service or your cars before but am astonished at the lack of response from the customer.sevices@avis.co.uk mailbox. Perhaps you can shake them into action since the name of the mail address seems at odds with their service ?

  6. Vicki Wilson - Marketing, Avis UK Says:

    Hi F Oldham,

    I am sorry to here of your frustrations.

    If you email me your booking reference number and details of your cancelled booking I will look into this for you and will follow up with our customer service team. My email address is comments@avis.co.uk

    Vicki

  7. Vicki Wilson - Marketing, Avis UK Says:

    Thanks for your comments. As you question covers two different areas, one-way fees and pricing, I will answer these separately.

    Firstly, our one way fee is a set price within the UK and is in place to cover the average cost of moving the cars with a transporter back to their original location. The cars need to be moved back to the start location to ensure we can supply demand.

    Secondly, as we have mentioned before in blog posts such as Our Pricing Explained – Part 2 our pricing is based on demand vs. supply, the same as airlines. Therefore, the number of people who want to rent a car versus the availability of cars drives the price of that car. So, when there becomes less supply, normally closer to the date of pick-up, the price will increase for the remaining demand. There is more demand for car hire at Heathrow airport than the other two, hence why the price is higher.

    I hope this helps to answer your questions.

    Vicki

  8. Helen Stanton Says:

    I have been a customer at Avis, Galway Airport for many years and would like to say that without fail your staff at Galway are polite, helpful and welcoming. They have always tried to accommodate my travel plans and not only try harder – they go the extra mile!

  9. Vicki Wilson - Marketing, Avis UK Says:

    Hi Helen,

    Thank you for posting your comment.

    I have passed your feedback onto our team in Ireland and the station manager.

    Vicki

  10. Ian Renton Says:

    Having used Avis frequently in the past, my most recent experience of being charged for fictitious damage claims will ensure that I use other companies in future.
    The customer service department would appear to be a contradiction in terms since I have failed to receive any response to my e-mail in January.

  11. Vicki Wilson - Marketing, Avis UK Says:

    Hi Ian,

    I am sorry to hear of your disappointment with Avis.

    If you email me at comments@avis.co.uk with your rental agreement number and details of your rental, I will look into this for you and follow it up with our customer service team.

    If you have any other questions please let me know.

    Vicki

  12. Ben Logan Says:

    I sent a letter regarding poor customer service whilst making a booking for a car in Munich next month. This was ignored. I sent a follow up email via your website’s questions page, also no response. Where should I send my complaint to get an answer?

  13. Vicki Wilson - Marketing, Avis UK Says:

    Hi Ben,

    I am sorry to hear of your upset with Avis.

    All queries and complaints need to be sent to our customer services team. They can be contacted on 0844 544 6666.

    But in this case if you email me at comments@avis.co.uk with details of your rental and your rental agreement. I will look into this and follow it up with our customer service team.

    If you have any other questions please let me know.

    Vicki

  14. dave cope Says:

    I hired a car for a day to travel from Macclesfield, Cheshire to Plymouth airport. I can 100% guarantee that the car I rented was not damaged when I left it in the Avis bay at approx. 7.45 pm on 1st April as I, and my mother, checked it. I left the keys in the Avis box as instruced as the station was unmanned. I subsequently received a letter saying there was a 1500 mm scratch on the nearside doors and to fill in an incident form. I rung to dispute this only to be told that £465 had already been taken from my account with no notification. If I had not put money in to the account the day before this would have taken me into overdraft. I have asked for proof of the damage but been informed it is not company policy to do this. I would also like a receipt to say why the damage cost so much to repair. I left the car at 7.45 on the Thursday night and it was not inspected until Saturday morning. I was informed at Macclesfield that I had to have the car back at the appointed place within 24 hours so therefore it was not my responsibility all of this time. Could you please look into this matter for me.

  15. Stanica Says:

    I am trying to book a car from Heathrow for two weeks and had some frustration with the booking. I have sent two emails and received the acknowledgment that they were received, but received no other response yet. How long does it take for emails to get replies ?

  16. Vicki Wilson - Marketing, Avis UK Says:

    Hi Dave,

    If you email me at comments@avis.co.uk with your rental agreement number and details of your rental I would happy to look into this for you and follow this up with the station and customer services.

    Vicki

  17. Vicki Wilson - Marketing, Avis UK Says:

    Hi Stanica,

    PLease can you email me at comments@avis.co.uk with details of the issues you are having and I will look into this. Also, if you let me know details of the booking you are trying to make I will pass these details on to our reservation team and ask them to help yuo make your booking.

    Vicki

  18. Bryan R Betts Says:

    Dear Sirs
    Having just rented one of your cars in Guernsey and I admit I did not pay the
    required excess damage premium of £9.00
    per day.On return the car was examined and a very small stone chip of approximately 1/16 – 1/8 inch was noted
    for which I have now received an invoice
    of £212.20 and consider this to be excessive to say the least.I therefore
    feel your customers should be made aware
    of these ecessive charges.

  19. Vicki Wilson - Marketing, Avis UK Says:

    Hi Bryan,

    Thank you for your comment.
    If you could email me at comments@avis.co.uk with your rental agreement number and the details of your rental I will look into this for you.

    If you have any other questions please let me know.

    Vicki

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Why we love to blog

At Avis, we really do try harder. We pioneered blogging in the car rental world and we aim to make our blog much more than just an information source. You can use our blog to ask questions or tell us what’s important to you when you hire a car. We try harder because we care what you think, so we really do value your feedback.

New to car rentals? Our blog gives you tips and advice on getting the most out of your Avis car hire experience. You can find information about booking and hiring your car, safety tips, and eco driving. We also provide driving advice and the latest news about our fleet.

We understand that hiring a car is just one part of your trip, so our blog covers other aspects of holiday and business travel too. Whether you want to know more about business travel hire conditions, access to location and city guides or ideas for families travelling with children, it’s all here.

But that’s just a taster – find out more about the Avis blog.