For avid blog readers, you might remember the post we did about Portugal back in May, where we mentioned Baby on Board a great baby seat fitting service that works in partnership with Avis in Portugal. Well we are trying it here in the UK now.

We have just started a 3 month trial at our Heathrow location, where specialist staff will provide the Chicco baby seats, show parents how to fit them, clean and service them in between rentals and generally answer any questions you might have about baby seats. You simply pay the Avis staff as usual, who will give you a voucher to present to the staff in the car park. In the first instance, this service will only be available for rentals leaving and returning to heathrow, but if the trial proves to be successful then we will look at a further rollout.

So, please let me know what you think about it, or even better try it out and tell me how you found it.

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10 Responses to “UK trial of Baby On Board”

  1. Hervé Says:

    Xavier,

    Good to see this. As a parent of two wee ones, I am appalled by the quality of child seats that your industry dares offering. Actually, offering is not quite the word as parents have to pay for the rental of these “child seat”. I even had at one point to buy a seat in a country I was visiting as the seat was not only too dirty but also far from secure.

    So it is good to see that Avis is looking at sorting this out and I hope that this initiative wil trickle down very quickly to your entire network across Europe.

    Best, Hervé

  2. Xavier Vallee Says:

    Hello Hervé,

    You’re welcome. Improving the quality of our baby seat offering has always been closed to our operations team heart.

    What other ancilliaries or services would you like to see for your wee ones?

    Xavier

  3. Robert Says:

    Is this still going on?
    And are the Infant seats provided back facing or forward facing?
    (I’m talking specifically about Infant seats rather then baby seats)

    Thanks

  4. Rob White- Marketing, Avis UK Says:

    Hi Robert, sorry for the late reply. Yes this is still happening! Would you be able to clarify what you mean exactly by ‘infant’. I believe that the type of seat used and the positioning is defined by weight.

    Rob

  5. Robert Says:

    Thanks Rob, due to the late reply (but you have a good excuse as you were in a conference :-) ) I called LHR branch myself earlier today to find out…
    This is for friends who I have booked a car for.

    Regards
    Robert

  6. Phil Says:

    I read in another post that this service will be available at LGW in May. Can you confirm this? I think this is excellent as it’s been frustrating recently having little/no support from rental companies when it comes to installation rented car seats.

    My family and I will be getting into LGW fairly early in the morning (~8am on May 21st). Will this service be available 24hrs, or only during certain times of the day.

    Bravo Avis!

  7. Rob White- Marketing, Avis UK Says:

    Hi Phil, great to hear from you again. The service is now in place at Gatwick and will initially be available between the times of 9-5 between Monday and Friday. The availability of this is under review and we hope to increase the times it is available as we head into the summer. Baby seat bookings for rentals being picked up outside of these times/dates will be fulfilled in the same way we have done previously.

    Rob

  8. David Says:

    I rented a crad in Billund (Legoland) and to my dismay the car seat was not rigid to the back seat. Our abale assitant was helpless. For the price of a good card sea why cannot AVIS invest in better quality seats. They charge between £18-£25 per card seat so two or three entals will cover the cost of a new car seat. I would not be allowed drive around the UK with an insecure or inappropriate car seat. On a previous experience with AVIS in Dublin we had to instal the card seat outdoors in the Driving rain . AVIS have along way to go to protect our children.

  9. Chris Says:

    Hi,

    I like the idea of a premium baby seat service. Are you still operating out of Heathrow and Gatwick? I can’t find any details on your website?

    Many thanks,

    C

  10. Stephen Spiers - Avis UK Customer Support Says:

    Hi Chris,

    This service is available at Heathrow, but no longer at Gatwick. Once your booking is made, contact the station and they will make all the arrangements for you.

    Stephen

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