With Easter just over a month away, I know a lot of you will probably be thinking about hiring a car either for the first time, or for the once every couple of years that you need one. Like returning a vehicle, picking up your hire car is one of those ‘easy when you know how’ things that can be frustrating if you don’t know what you need!
These are my tips on what you can do in advance and what to bring.
1. Look at insurance and
fuel options in advance
All our cars are ready to drive away for the price quoted to you, and in most cases this includes Vehicle Damage Cover and Theft Damage Cover as well as Third Party (your quote will tell you what is included). But when you collect you may want to take out additional cover to reduce your excess if you do have a problem or to add personal insurance. We also have different options for how to pay for your fuel, as you don’t necessarily need to bring the car back full. To give yourself more time to decide what’s best for you, take a look at the information online before you come to pick up your hire car.
2. Bring both parts of your driver’s licence
We need the photocard to check your identity, and the paper counterpart to check for endorsements. If you turn up with only the photocard we can find out from the DVLA about endorsements, but we do charge a small admin fee for this.
3. Make sure you have a valid credit or Visa debit card
We are not able to accept debit cards such as Switch or Maestro. This is because the rules that apply to (most) debit cards make it more difficult to process the payments in a way that makes sense for car hire. In a nutshell, restricting payment to credit and Visa debit cards makes the transactions simpler.
4. Bring your reservation number
It’s always useful to take a copy of your reservation number, although our staff should be able to find the details of advance bookings in the computer anyway. If you book online a confirmation email will be sent, or if you book by phone the agent will provide you with this number.
Lastly, please allow enough time for collection, because however much we streamline our service there are still important checks and paperwork to go through with you. If you need to make things quicker, you could try signing up for Avis Preferred.