We’ve had a few comments on the blog about what our policy is for dropping off a car “out of hours”. As customers look increasingly more for convenience, this is the sort of question we are seeing more and more.
Some of our busiest airport locations are open 24 hours a day where there is complete flexibility about when you pick up and return a car. These locations include London Heathrow, London Gatwick South Terminal, London Stansted, Birmingham Airport, Manchester Airport and Glasgow Airport.
Most of our other locations are open from 8am to 6pm although you can check opening times when you book. Unfortunately, we are not able to offer a service that allows you to pick up a car out of hours. Our website will advise you if you try to make a booking where this is the case.
However, for many of our locations we do allow our customers to return the car when the rental office is closed. Some of our locations have a secure Avis key drop-off box on site. Again you can check for this by clicking to view a rental station’s details on our website. If this facility is available it will be listed as “Out of hours return” under the “Services” list. I would also advise letting a member of our staff know in advance that you plan to leave the car out of hours so they know to look for it in the morning.
One thing that is important to make you aware of is that, if you bring the car back outside of opening hours, you will remain responsible for the condition of the vehicle until a member of staff inspects it. This means that the cost of any damage caused to the vehicle while it remains unattended is the responsibility of the customer and the customer will be liable up to the applicable excess.