You may recall that a little while ago I wrote about the roll out of the 3 minute promise in France – a promise to our Avis Preferred members that they will be able to collect their hire car keys at the counter and go in less than 3 minutes. Well I am delighted to announce that this promise has now been rolled out to 400 locations across Europe including Paris Charles de Gaulle, Madrid and Zurich airports. It is also available at Heathrow, Birmingham, Glasgow and Edinburgh airports in the UK and will be coming to Gatwick, Stansted, Bristol and Manchester airports by the end of March.
Now reading some of the comments when we wrote about this last time, there was some concern that this would mean losing any kind of human contact. This initiative does not involve any kind of automated self-service kiosks that would replace our rental agents. It is simply a service guarantee that we make to all of our Avis Preferred members that they will be served within this timeframe. Each Avis Preferred member is given the opportunity to take a stopwatch so they can personally time how long it takes to be served. If we fail to fulfil our promise then we will provide a £20 John Lewis voucher as compensation (this is for UK rentals – the kind of vouchers will differ in other countries).
If you are not an Avis Preferred member and are interested in taking advantage of this service then you can sign up on our website.