HeathrowHi all, I’d like to introduce myself, my name is Hayley Alldridge and I’m the Station Leader at Avis London Heathrow Airport. I have worked for Avis for over 8 years in various locations across the UK.

In my role I am proud to announce the launch of the Avis Priority Rental Service at Heathrow’s Terminal 5. Avis have the exclusive partnership with British Airways and we have a new service we are offering to the BA Executive Gold members.

”Why take the bus, when you can have your car delivered to the terminal platform directly outside the arrivals hall?”

And yes believe it or not we are offering this service free of charge, to find out more information go to www.avis.co.uk/priority.

My team and I are passionate and committed to ensuring we continue to improve the whole Avis Heathrow experience for our customers.

To start, I would like to remind you of the excellent services we have offer, these include the introduction of extra customer service agents at peak periods, free Wi-Fi on site, a customer help point in the car park, GPS for hire, Mobile Phone and 3G rental, the new, easy to read rental agreement, customer service training for all our team members, vending machines for refreshments and the partnership with Baby On Board to provide a fantastic baby seat product and service.

However my team and I are keen to do more and make the journey one to remember for all of the right reasons.

Therefore I am keen for our customer’s to that receive the opinion survey to complete it, so I can see each month exactly what we are great at and also what I can ensure we improve to make your Avis rental experience even better next time.

This survey is key in ensuring we are focusing our efforts in the right areas to make your rental much more pleasant, stress free and enjoyable.

I am proud to work for Avis and my aim is to ensure our customer’s have an amazing Avis Heathrow rental experience and would recommend the service and brand to a friend, family member or colleague.

If you have rented from Avis whether it be recently or not, I would truly value your comments on the whole experience at Avis Heathrow, please help me to ensure your next rental is even better.

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Renting with Avis at Heathrow airport., 10.0 out of 10 based on 1 rating
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7 Responses to “Renting with Avis at Heathrow airport.”

  1. Aman Says:

    Hi
    Not sure if this is the right place to post this query, but…

    I’ll be renting a car from Avis Heathrow for two weeks. I’ve noticed that on the Passat and C180 Auto class cars, Avis has introduced limited free mileage. What is the reason behind this policy change and is there any way to get a unlimited free mileage clause?
    I’m planning to drive to Paris as part of the rental and I’m sure I’ll exceed the 1400 free miles.

    Thanks
    Aman

  2. Desiree Says:

    Dear Aman,

    Thank you for your post,

    I have just double checked the inclusions for the car group mentioned above, and when booking via http://www.avis.co.uk the inclusions are as follows:

    Vehicle Damage Cover (CDW)
    Vehicle Theft Cover (TP)
    Tax
    Unlimited mileage

    What dates are you wanting to rent from?

    Desiree

  3. Aman Says:

    Hello
    Thanks for the response. I double checked the booking conditions myself through avis.co.uk and some of the cars specifically state the 1400 miles limit! Dates I entered 18 Feb to 4 Mar.

    For this trip, I’ve now booked with an alternative company. Hope to come back to Avis for the next rental.

    Kind regards
    Aman

  4. ashley Says:

    Have tried to get through to your office and am VERY frustrated. Have been put on hold for ages then dropped at the last moment . I can not write down the email address as the message says it so quickly. Very disappointing for Avis which is normally does a great job. Answer your phone lines or hire more people.

  5. Sabrina, Marketing Says:

    Hi Ashley-
    Sorry you couldn’t get hold of us. Could you confirm the number you were calling?

    Is there anything we can do to help?
    Sabrina

  6. Rachel Says:

    Hi Ashley

    We returned a car to your office at Heathrow on Saturday July 7th. We were very upset at the time as we had had a tyre blow out on us on our journey back to Heathrow.

    Luckily nobody was hurt as we had only been going 30 miles an hour around a roundabout but it was distressing and we had then had to drive a different route to the airport due to the spare tyre situation.

    We were even more upset when we were told we had to pay for the damaged tyre. The tyre was clearly damaged on the tyre wall and must have been faulty.

    We waited a long time to complete a form at your front desk and were assured we would receive an email or phone call after the tyre had been inspected on Monday July 9th.

    Now it is 10 days since that time and nobody has contacted us.

    Please contact me to let me know what is going on. We should not have been charged for the faulty tyre and somebody should have confirmed that by now.

    I hope the charge has not just been sent to my credit card.

    Regards

    Rachel Hobbs

  7. Sabrina, Marketing Says:

    Hi Rachel-
    Sorry to hear about this.
    Please could you send us an email to comments@avis.co.uk with your reservation details and we will ask our customer service team to investigate.

    Thanks
    Sabrina

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