We’ve had many questions on the electronic toll payments on the Portugal toll roads so here’s some useful information to put you at ease on your travels!

When driving in Portugal you may experience electronic tolls where you will not need cash, but where an electronic tracker identifies the vehicles on the road and generates an automatic charge.

When renting a car with Avis in Portugal, you can take advantage of the Avis e-Toll Solution. The Avis e-Toll solution makes an electronic payment for all Avis cars so you don’t need to think about how, Avis ETollwhen and where to pay for driving on Portugal’s Toll Roads. This technology is a form of vehicle transponder by which the electronic toll device can recognise the vehicle.

To avoid any unexpected admin fees the Avis e-Toll means your vehicle will be in full compliance of road regulations when driving on the highways listed below. Costs are €1.50 per day (with a maximum charge of €15 for 10 days or more) plus the face value of the toll roads during the rental. The total charge will be processed automatically up to 15 days after the end date of the rental with no additional admin costs.

Avis is the first car rental company to find a convenient solution to the electronic tolls. To enjoy the convenience of the Avis e-Toll Solution, or if you have any other questions, our Avis staff will be able to help you.

Find out more at Visit Portugal. 

The e-toll solution is not available to book online. On arrival in Portugal simply request it from our staff at the Avis counter.

We hope this helps and you enjoy driving in Portugal. In the mean time, share this or let us know if you have any further questions!

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14 Responses to “Portugal Toll Road Payments”

  1. Graham Says:

    I use the e-toll service in the USA quite a bit and I think the wording could be a little clearer across all Avis information about it.

    For example, I would change the wording here to say ‘Costs are €1.50 per day of your rental (with a maximum charge of €15 for 10 days or more) plus the face value of the toll roads during the rental. e-toll is activated automatically once the first electronic toll is paid using the service.’

    This makes it clearer to people that it could cost them €15 just to pass through one or two tolls. It gives them the option to take a different route for that part of their journey (or pay at a booth if that’s an option).

    I see a lot of people complaining about the service in the USA because it’s not as clear as it could be (they usually find out after they get charged), but Avis don’t seem rectify this simple problem, despite it being bad for customers and extra work for customer services.

    Hope this is useful.

  2. Sabrina Says:

    Thanks for the input Graham – hopefully our post combined with your feedback will help everyone on their travels in Portugal.

    To all blog users: Do you find this useful? Let us know if you would like any further info…

  3. John Says:

    What about the A1, A5, A8 and so many other roads in Portugal? Sorry but your information is incorrect… most highways in Portugal have tolls… the ones I mentioned are just a few of the ones I use every week when I am there…

  4. Sabrina, Marketing UK Says:

    Hi John,
    Thank you for your feedback- sorry for the delay in getting back to you we have been confirming details with our colleagues in Portugal.

    You are quite right that other roads have the tolls but not all are electronic. I have removed the road listing to avoid this confusion.

    I hope this helps and thanks again for your feedback!

    Sabrina

  5. John Says:

    Hi Sabrina,

    I am not sure if your Portuguese colleagues have travelled beyond Lisbon… See, all toll roads in Portugal have the electronic payment system. It was introduced in the 90s… There were some major roads with no toll charge (they are called IP) but last year the charges were implemented and they are all electronic.
    It does make life a lot easier – it did for me on a major road trip last year…

  6. Sabrina, Marketing UK Says:

    Hi John-
    Thanks for your comment- that’s very helpful feedback. I’m pleased it made your life easier.

    I think it’s important for all customers to note that the e-toll solution can be used for all toll roads in the country so I hope other customers find it as useful as you did!

    Sabrina

  7. Ian Says:

    I have been writing about tolls on a a travel forum since 2010. You are the first and so far the only ones who have electronic devises installed in hire cars.
    Here is the link to the Slow Travel forum. (I hope you find the link acceptable).
    http://slowtalk.com/groupee/forums/a/tpc/f/5031043523/m/789006232001
    Note I did give a link to your Portuguese website on the 07 February 2012. Now I have found this one I will add the link to this article too.
    Regards
    Ian

  8. Warren Says:

    Sabrina,
    I just reserved an avis car on-line for pickup on June 1, 2012, in Lisbon, drop off in Porto on June 9. There was nothing in the reservation process that mentioned E-Toll or enabled me to request it. How do I arrange to get E-Toll for my rental period?
    Thanks.

  9. Sabrina, Marketing Says:

    Hi Warren – thanks for your comment.
    The e-toll product is not actually available to reserve online -you just need to request it when collecting your car.

    Good point though – I will update the blog post to make this clearer.

    Have a great trip!
    Sabrina

  10. Lee Wing Hong Says:

    I am planning to rent a car in Serville, Spain to travel across the border to Lisbon and Porto, Portugal. Could anyone tell me if the Avis office in Servill, Spain arrange for the payment of the Portugal electronic toll?

  11. David Says:

    Warren
    I would reluctantly recommend that you do get the e-toll.
    When offered it i declined as i saw no need to add €15 to the cost of my hire (over a week) so that i would not have to slow down for a few toll booths.

    What is not explained is that you will face serious problems if you use the toll road into Porto without this device.

    I used this road last Thursday, there are no booths to pay the toll at, so i went to the Post Office on Friday to pay my €8 in tolls (we kept track of the total). The Post Office advise there records wont be updated until Monday so i can not pay until then. You can not pre-pay this toll.

    I was flying out Saturday so could not pay the toll myself. I advised Avis of this when i dropped off the car and said i wanted to pay them then, to avoid a further admin fee. Avis advised this wasnt possible and i would have to wait for them to get in touch with me. And yes Avis will now charge me a fee….

    Incredibly frustrating situation and terrible for the consumer/traveller/tourist.
    David

  12. LWilkinson Says:

    Hi Lee – I’m afraid the Avis e-toll service is only available for rentals in Avis Portugal. Sorry for any inconvenience cause.

  13. LWilkinson Says:

    Hi David – thanks for your feedback and apologies you had a frustrating experience with the new e-toll system. I’m afraid the system is rather limited at the moment which is why we developed our e-toll solution. Would advise raising your concerns directly with Visit Portugal. Best, Lucy

  14. Yuri Says:

    I recommend the e-toll service, but three weeks ago I paid 18 EUR for 11 days starting my trip in Lisbion.

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