Our offices will be closed for the Easter break and we wanted to let you know that during that period we will not be able to respond to your comments. The blog team will be back on Tuesday 26th April, so please keep your comment coming and we’ll get back to you as soon as possible.

In the meantime, most questions about your rental can be answered on the FAQs section of our website. And if you need to contact us directly, our call centre will be operating regularly, every day, from 7am to 10pm. The number is 0844 5810 147.

All our other contact details can be found here; http://www.avis.co.uk/CustomerService/contacts

Most of our Airport branches will operate normal hours, however some of our smaller local branches may be open shorter than normal business hours. All open branches can be contacted, to find you local branch details please click here.

From all of us at Avis, have a fantastic Easter Break.

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Avis and KLM have been working together for many years to offer all our customers the first class service, with exclusive benefits including offers, extra added value and great car rental promotions.
KLM Promotion
To celebrate KLM’s new route to Miami we are offering all Avis customers the chance to win a dream holiday to Miami.

Your trip will start with the ease and comfort of a KLM flight for two, where you will jet off on their newly launched route to Miami. Once you arrive you can pick up your Avis car hire and head off into the summer sun towards the famous Miami Beach. There you will check in to your 5 star beach side Fontainebleau Hilton hotel, put your feet up and enjoy your holiday.

To find out how to enter visit our KLM Partner offers

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I am pleased to tell you all about Avis UK sponsoring the adventurer James Ketchell as he sets off on his quest to scale Mount Everest for charity. All the money raised will go to the ELIFAR Foundation, a charity set up to improve the lives of profoundly disabled children, and run almost entirely by volunteers.

Charity sponsorship After a near-fatal bike accident in 2007, James was told that he would never fully recover, but today he embarks on one of the biggest challenges possible – scaling the world’s highest mountain. Upon hearing of the momentous challenge James was planning and the amazing work done every day by the ELIFAR foundation, Avis was inspired to make a £3,000 donation. In a show of gratitude to the company’s sponsorship, James will plant an Avis flag when he reaches Everest’s peak.

We hope that our sponsorship will go a long way to improving the lives of those supported by ELIFAR and that others will follow with donations of their own, however large or small. On behalf of everyone at Avis I’d like to wish James the very best of luck as he sets off for Everest.

To read more about James’ challenge go to www.jamesketchell.net or to sponsor him, visit www.justgiving.com/James-Ketchell.

Anthony Ainsworth
Commercial Director

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This summer, “Stay-cation” is sure to be a popular choice among many Britons, for the simple reason that the UK has many summer festivals lined up. This Year the North is hosting some amazing entertainment, from folky, family friendly fun to huge headlining acts. So why not gather your friends, hire an Avis car and go road tripping on the stay-cation of a lifetime.

Car hire is one of the best transportation options as many festivals can be quite remote and difficult to get too. Don’t forget to hire a car with lots of boot space to fit your tents, supplies and not forgetting of course your festival costumes! With Avis Home Delivery we can even drop the car off at your door beforehand and collect it when you done.

The first Northern festival of the summer is in June, far up in the Highlands near Inverness. This year, Rockness (www.rockness.co.uk/) is welcoming some big headliners such as the Chemical Brothers, as well as Scottish acts such as Frightened Rabbit and the Scottish wonder boy Paolo Nutini to please the home crowd. Driving through the Highlands with its beautiful mountainous terrain will ensure a scenery and road trip to remember.

Moving all the way down to Yorkshire, the Beverly Folk Festival (www.beverleyfestival.com/) to be held on June 17th promises entertainment for all the family. Heading up to Scotland again, T in the Park (www.tinthepark2011.com/) on the 8th of July is being graced with the one and only Foo Fighters for a weekend where good music just keeps coming. Next on the list is a choice between Cockrock (www.cockermouthrockfestival.com/) and the Wickerman Festival (www.thewickermanfestival.co.uk/ ) both on 22nd July – spoilt for choice.
Cockrock in Cumbria is a small festival with a friendly atmosphere versus the Wickerman which boasts good music, good vibes and a great atmosphere. Located beside Kirkcubright Bay on the west coast of Scotland, an amazing backdrop for the festival is guaranteed as well as a scenic journey.

At the end of July Kendal Calling (http://www.kendalcalling.co.uk/) arrives. This was the winner of the best small festival 2010 and with headliners yet to be announced, the excitement is building. Following this is Tribfest (http://www.tribfest.co.uk/) held in East Yorkshire, a festival containing fun for all ages starring the best modern tribute bands.

What better way to round up a summer of fun than hitting Leeds Festival (www.leedsfestival.com/) on the August bank holiday weekend. Headliners such as Muse, The Strokes and My Chemical Romance , Leeds never fails to deliver a monster line up.
There are plenty of other UK festivals happening this summer so get in touch with Avis and book the ultimate festival car for the summer road trip of a lifetime.

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Summer means only one thing to many people, Festival time! It’s that time of year where the UK plays host to some of the best musical talent on the planet, and Avis Car Hire has created the 2011 Festival guide, helping you get there.

At Avis we are here to make your festival season that little bit more special. Why sit on a train when you can make a proper road trip adventure out of it?

There are many potential trips to be made during the festival season and only the hardest of fans would attempt to visit all of them. Here is a selection of the most popular festivals and the best route to get you there in time to belting out your favourite.

If you are new to the festival scene then the South is a great place to start your adventures. Brighton has the Great Escape Festival on the 12th – 14th May where you can have a good few days exploring the town and the city wide festival. The festival showcases new acts from all over Brighton. After hiring your car for your next destination, you can either head along the coast towards the Isle of Wight Festival (www.isleofwightfestival.com) which takes place from June 10th – 12th or you can opt for the last event of the summer the Bestival (www.bestival.net) to be held from September 8th – 11th.

Arguably the biggest and most popular festival is Glastonbury (www.glastonburyfestivals.co.uk) June 22nd – 26th which always attracts the biggest acts and audience. Further along the coast you can pop into the Eden project for its epic fortnight long festival “The Eden Sessions” (www.edenproject.com/sessions/index.php) which runs from the 24th June – 10th July.

Alternatively you can head inland away from the coast, which has a plethora of Festivals on offer, Blissfields (www.blissfields.co.uk) June 30th – 3rd July is a smaller more intimate festival offering indie and alternative acts. At the same time as the Blissfields Festival is the Wireless Festival (www.wirelessfestival.co.uk) July 1st – 3rd, located in the middle of London (Hyde Park) and features a wide range of music to suit all tastes. Might be tricky to park there but that’s one of the benefits of hiring an Avis car, you can just drop it off at an Avis office and then hire another car when you’re ready!

A festival you’ll definitely have to drive to is The Big Chill (www.bigchill.net/festival/home) August 4th-7th and offers a more chilled out atmosphere to your typical festival with its woodland based site.

Lastly the Reading Festival (www.readingfestival.com) August 26th – 28th, is another of the big festivals which attracts big acts and even bigger crowds. This is just a pick of the festivals happening in 2011 and there are plenty more to be discovered.

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PortoThinking about going on a driving holiday this year but not sure where to go?
Avis have created a range of driving guides to help you out with inspiration!

The next of our Avis Great Drives is for Porto, the downloadable guide plans out a two day tour of this wonderful region in Portugal. So if you are looking for a little extra romance then book your driving holiday to Porto and discover the unspoiled beaches and hilltop hideaways that the north and west of Portugal has to offer.

Click here to download your Porto Avis Great Drives guide or to find out what other driving holidays in Europe that we recommend.

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Need a car AND want it delivered the same day? Now you can with Avis Home Delivery. Home Delivery is available to book from as little as 4 hours notice (subject to branch opening hours).

What’s more, we have enhanced our website to offer additional products such as GPS (at certain locations), child seats and additional drivers so you can have your car delivered with everything you need. Perfect when you need to get a car but are looking after the kids!

Avis Home Delivery is available across the UK with no minimum rental length and still for only £10. Why not book Home Delivery for your next car rental need, sit back and let us deliver to you.

For more information or to book go to www.avis.co.uk/homedelivery or call our reservations team on 0844 581 8181.

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With us Brits rushing to make the most of the added bank holiday this Easter why not take inspiration from the Royal Wedding and stay on home soil this April.

At Avis we know that Easter is always a very popular time of year to go away, but with the Royal Wedding happening this year, more people are planning to travel in the UK to rediscover the nation’s beauty spots and history rather than travelling abroad. The extra bank holidays mean that by booking three days off work, Britons can actually have a whole week’s break and at Avis we’re already seeing more demand as people rush to firm up their travel plans.

The UK has thousands of fantastic holiday destinations that are ideal for days out, weekends away and longer holidays, so we’re encouraging holidaymakers to make the most of their time off and explore more of the UK.

With Avis offering convenience and flexibility, car hire can be the most cost-effective way to explore the British Isles, both for those who don’t own a car, and for those looking to experience something a bit different. From hiring a Peugeot RCZ for the weekend, to choosing a larger people carrier for the whole family, Avis offers a wide selection of cars and services to make your time away as enjoyable as possible.

So to help you make the most of your time in the UK this Easter, we have put together these Royal recommendations:

1.Windsor Castle, Windsor
The oldest and largest occupied castle in the world, Windsor Castle in an official residence of The Queen. With Eton College just a short walk from the castle, Windsor provides many opportunities to learn about British history and tradition.

2.Kew Palace, Surrey
Located with Kew Gardens, Kew Palace is a 17th century palace in a beautiful setting. Kew Gardens is home to a whole host of attractions which will provide a full day out seeped in 250 years of history.

3.Sandringham House, Norfolk
Sandringham House is open to visitors, as is the museum, church and 60 acres of gardens on the Sandringham estate.

4.Balmoral Castle, Aberdeenshire
Balmoral Castle in Scotland is the private residence of The Queen during the summer months. During the spring, the grounds, gardens and exhibitions are open to the public on a daily basis.

5.Hampton Court Palace, Surrey
Best-known as the home of King Henry VIII, this 16th century palace contains a traditional Tudor kitchen and the gardens are also home to the world famous hedge maze.

For more recommendations on where to go in the UK, customers can visit the Avis Facebook page and share ideas with other holidaymakers at: www.facebook.com/avisuk.

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As of the 1st March 2010 Avis UK will be making changes to its payment policy whereby customers will no longer be able to use cash as the only method of payment to hire a car.

Following a review of Avis’ processes and after assessing the risks associated with keeping cash at Avis branches, the company will no longer be accepting cash as an only method of payment. In line with industry standards, customers will be required to make all or part of their payment with an authorised credit card.

Avis will continue to accept cash:

  • as a full settlement or part payment at the end of a rental.
  • alongside a credit card payment. However, the card must be authorised for the full amount at the start of the rental.
  • as a fuel deposit.
  • from customers that have booked via a tour operator and has lost their card. Please note that the card must be reported lost and payment must be authorised by the Avis branch manager.

But please be sure to remember you must still present a credit card that is in the name of the renter.

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This spring, renting a car with Avis will be even better value for money, thanks the unexpected holiday bonus over Easter and the Royal Wedding. Savvy Avis customers have already realised that the two back to back bank holidays make it possible to take 11 days holiday while losing only 3 days of your annual leave allowance.

Treating yourself to an Avis rental car transforms driving to your destination from a chore into an enjoyable part of the holiday. To help you make the most of this unique opportunity to get out and explore the UK or drive off into Europe, we’re advising to our blog followers to book early.

Why book your Avis car rental now?
With the kids on school holidays during that enticing 3-day week just before the Royal Wedding, this is the perfect time for families to get out and about and drive to a new holiday destination this spring. But to get that special rental car you’ve had your eye on at the best price, you need to book soon…

Here’s why:

Booking early with Avis means more choice.
Due to supply vs. demand there’s a good chance that our most popular cars, particularly the larger, family friendly vehicles that have space for everyone to travel in comfort, will get booked up fast. So make sure you book your rental car soon to avoid disappointment.

Avis rental prices have to change in response to demand: like many other services such as airlines or hotels, Avis rental prices change in response to supply and demand. The fewer cars we have available, the higher the rental price will be. Leave your booking until the last minute and you could find yourself with little choice of car. Read ‘Our pricing explained part 2’ blog post to learn more about demand-led rates.

Of course there are many other benefits of booking a rental car with Avis, especially on busy bank holidays when public transport services are restricted and packed with other people heading off for some family fun. With an Avis hire car you are free to come and go as you please, stopping anywhere you like along the way, and enjoying complete flexibility at your destination.

The usual Avis benefits
Avis also allow you share the driving with Avis Additional Driver cover so everyone gets a break, and we’ll fit child and baby seats on request so the kids travel in complete safety. You can also hire an Avis GPS to make sure your trip goes without a hitch and we’ll even deliver your vehicle to your home to get your trip off to the perfect start.

We’re always pleased to hear from our blog followers –why not add a comment and let us know how you are planning to spend your extended bank holiday time in 2011?

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Please note:

The details of all blog posts are correct at the time of publication. Information and offers are subject to change without prior notice. Please check www.avis.co.uk for the most up-to-date information.

All comments will be moderated so there may be a delay in your comment going live. We will filter out anything that is confidential, inappropriate, abusive, defamatory, profane, or anything considered as spam or an advertising link. We promise not to cut something just because it's not favourable to Avis.

We ask that if your feedback is regarding a past rental, you include your reservation details (which will be removed from the live post). If your comment is a customer service issue, you can email customer.service@avis.co.uk .
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Why we love to blog

At Avis, we really do try harder. We pioneered blogging in the car rental world and we aim to make our blog much more than just an information source. You can use our blog to ask questions or tell us what’s important to you when you hire a car. We try harder because we care what you think, so we really do value your feedback.

New to car rentals? Our blog gives you tips and advice on getting the most out of your Avis car hire experience. You can find information about booking and hiring your car, safety tips, and eco driving. We also provide driving advice and the latest news about our fleet.

We understand that hiring a car is just one part of your trip, so our blog covers other aspects of holiday and business travel too. Whether you want to know more about business travel hire conditions, access to location and city guides or ideas for families travelling with children, it’s all here.

But that’s just a taster – find out more about the Avis blog.