This blog post has been updated as of 9th July 2012. Please click here to see our new post “Avis payment methods – accepted credit and debit cards”.
We get lots of enquires on payment methods when renting a car and at times the options can appear to be a bit confusing! That’s not our intention (honest!) but we do try and ensure that we get the right balance between flexibility and security. The controls are there to protect your interest as our customer, so please be patient if we ever seem to be asking loads of daft questions! So this is what you need to know:
We accept the following credit cards: Visa, Mastercard, American Express and Diners Club. The payment process of these cards allow us to pre-authorise payment when you pick up your car, with the actual payment taken at the end of the rental. This provides the flexibility to add any additional extras or charges to the final bill on top of your basic rental price. For example, you may decide to pay to drive a larger car than the one you booked. Alternatively you may decide to add Fuel Up Front, Premier Cover (or alternative product in other countries), Avis GPS, additional driver and/or baby seats. This is also required in case the car is damaged or if the car needs to be refuelled and the Fuel Up Front option hasn’t been purchased.
The cards we do not accept are Visa Electron, Solo, Switch and Maestro. Their rules are different. Pre-authorisation cannot be obtained, only specific authorisations for exact amounts when you pick up the car. This means that payment would have to be made at the start of the rental transaction resulting in subsequent payment and acceptance issues if additional charges accrue.
I don’t want to complicate the payment process even more but it’s worth noting that aside from the credit cards I have listed, we do accept Visa debit cards in most countries, as their processing rules are the same as Visa credit cards. This rule does apply in every country across the world (Spain is the most notable exception).
Hope this helps but feel free to blog if you have any comments or questions! Again, safeguarding our customers interests is of primary concern to us in addition to offering you all “we try harder” style great service!