Man with laptopWe’ve only recently started our blog so if you are new here, welcome!

I think the way the Internet has allowed people to connect to one another, whether through social networks, forums or blogs, is amazing. I am personally signed up to Facebook and LinkedIn. At Avis we see this as a real opportunity. With this blog, for example, we have the opportunity to talk to our customers in way that was not previously possible. But perhaps more importantly it allows us to interact in a way that was not previously possible.

We’ve been blogging about all kinds of things, and that will continue: tips on booking/hiring a car, announcements about new products and services, our stance on the environment and any other issues that are important to our customers. And on these posts, we want your feedback. Understanding what our customers think helps us understand how to move Avis forward. When our Managing Director, Stuart Gent, had a first look at the blog his comment was to use it “to help us design what Avis should look like”.

So start here. We really want to hear your comments on what you think about the blog and Avis, and perhaps suggestions for future blog posts. We do have to screen comments before they go live (for spam, inappropriate remarks, etc) so if your comments aren’t live straight away, that’s why.

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4 Responses to “Hello new visitors”

  1. Stuart King Says:

    We recently hired four car for 12 golfers to be collected on our arrival at Edinburgh Airport. Our flight was on time but only one car was ready. We were given all the sales talk about CDW Insurance which was fair enough, in this talk we were advised that we had a choice regarding petrol. To return the vehicle full with no charge or return it and the fuel used would be calculated. All vehicles were returned requiring fuel and although the tanks were over half full were charged for a full tank. One of our drivers was so unhappy that he drove to the nearest petrol station so that he was not part of the AVIS SCAM.
    Not very professional service.

    Regards,

    Stuart

  2. Rob White- Marketing, Avis UK Says:

    Hi Stuart, would you be able to email me your rental agreement to comments@avis.co.uk and we’ll take a look at this for you.

    Rob

  3. david sage Says:

    recently had a car on business hire, the first car sufered a puncture, dealt with by me as the fee for attending was ridiculous as it was not my fault! So I changed the tyre and rang the staff at portsmouth avis who were on that day incredibly helpful and we got the car changed ) am waiting to see the bill though (as no mention of a charge was made). Next and hopefully final problem.. I dont have the cash availiable on me to acquire the neccessary petrol needed to get where I’m going, I thought it should be as simple as, get another car dropped off whilst avis take this one away fill it back up and debit the account for the petrol, then I have a car fully fueled, my boss gets there job done, avis make money on the surcharges they add to petrol. Everyone is a winner. Yes? No… I was told to run out of petrol and ring the breakdown, pay the extortionate charges get a gallon or so and repeat the exercise untill I get back to my house and wallet. It was also suggested by an operator that I go to my nearest tesco fill up and then go in store, say sorry il pay it next week! If this is a blog and someones reading this from avis… Give me a hand !

  4. Sabrina Says:

    Hi David,
    Thanks for your comment. I’m sorry to hear you had a poor experience with Avis.

    Can I please request a little more information from you? To collect a car with Avis the main driver needs to present a credit card but from my understanding, you didn’t have your wallet?

    If you could email some more details to me at comments@avis.co.uk we will investigate this and speak to the rental agents at Portsmouth.

    Sabrina

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The details of all blog posts are correct at the time of publication. Information and offers are subject to change without prior notice. Please check www.avis.co.uk for the most up-to-date information.

All comments will be moderated so there may be a delay in your comment going live. We will filter out anything that is confidential, inappropriate, abusive, defamatory, profane, or anything considered as spam or an advertising link. We promise not to cut something just because it's not favourable to Avis.

We ask that if your feedback is regarding a past rental, you include your reservation details (which will be removed from the live post). If your comment is a customer service issue, you can email customer.service@avis.co.uk .
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Why we love to blog

At Avis, we really do try harder. We pioneered blogging in the car rental world and we aim to make our blog much more than just an information source. You can use our blog to ask questions or tell us what’s important to you when you hire a car. We try harder because we care what you think, so we really do value your feedback.

New to car rentals? Our blog gives you tips and advice on getting the most out of your Avis car hire experience. You can find information about booking and hiring your car, safety tips, and eco driving. We also provide driving advice and the latest news about our fleet.

We understand that hiring a car is just one part of your trip, so our blog covers other aspects of holiday and business travel too. Whether you want to know more about business travel hire conditions, access to location and city guides or ideas for families travelling with children, it’s all here.

But that’s just a taster – find out more about the Avis blog.