As many of you will know, Avis have a long standing partnership with British Airways Executive Club. Yesterday, a select few were invited by British Airways to visit the new Terminal 5 at Heathrow, and I was lucky enough to be one of them! I have been looking forward to this day ever since I had a look at their first designs on their website.

One word summarises my first impression: WOW!

BA and BAA have radically changed the way we look at airport terminals. The building in itself is a piece of art. They have re-engineered all the critical processes to make it easier and faster for their customers to go through check in and security. Their promise is that it shouldn’t take more than 5 minutes to go through security. The fast bag drop is “fast” and you should never have more than one person in front of you in the queue. Wait till you have finally passed through security. There are 112 shops including the usual high street shops and luxury brands such as Prada, Paul Smith, etc… and 12 or so restaurants. There is also the first ever Gordon Ramsay restaurant air-side! With that many shops, you’ll probably want to hurry up to the lounges to protect your credit card!

And rightly so. The Executive Club lounges are incredible. They offer a range of great amenities: bars, wi-fi, a terrace, a spa, a “Chef’s Theatre and Food Court with a view into the kitchen”, bedrooms, boardrooms, etc… And to make it easier for their customers, they’ve located such lounges at every end of the 396m long building. We didn’t even get a chance to look at the new car parking facilities that Rob blogged about!

Everyone who visited Terminal 5 yesterday are now looking forward to its opening on the 27th March.

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3 Responses to “Heathrow Terminal 5… my first impressions”

  1. Robert Says:

    Although I’ve been invited on three different occasions to tour T5, I could never go unfortunately, but I have to say that as a BA gold card holder I am really looking forward to the Lounge facilities, which are apparently going to be amazing!Regards, Robert

  2. Rob White- Marketing, Avis UK Says:

    I have not been privileged enough to get an invite but my mate Chris, who also went with Xavier, has not stopped going on about it! It sounds like it is going to be awesome.

  3. Xavier Vallee - Head of Marketing - Avis UK Says:


    I’ve just found a very good article from the Times Online on T5:

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