It’s been a real pleasure being a part of the blog team over the past 18 months. It’s provided us an opportunity to engage with our customers in a way that was not previously possible and, as an organisation, we’ve benefited greatly from reading the various comments and feedback from you all over the past year. They’ve made a huge difference to the way we do things over the past year.
Sadly my involvement with the blog will be significantly reduced as I have accepted an exciting new role in our European Headquarters as Head of Direct Marketing. However, I’ll still be maintaining an active interest in the blog and I’ll continue to keep tabs on what you are all saying. I’ll even write a post from time-to-time, giving updates on what is happening from a European perspective!
There are some other departures from the blog team. In a huge loss for Avis, Eibhlin is leaving Avis UK to return to her native Ireland for what I believe to be a really exciting role with a well-known mobile telecommunications company. Everyone is really sad to see Eibhlin go and she has been a huge influence on the set up and management of the blog.
Finally, Peter is finishing his secondment as Head of Customer Support and is returning to his role as head of the operations team in our south region. No doubt Peter will continue to provide an operations insight on the blog.
I’d also like to welcome my replacement Josi Kytle. Josi is arrives to the UK team having previously held the position of Head of Marketing Communications at Avis Europe with previous experience working at BA. In addition to Josi, Rob and Stephen will continue to write and answer your questions!