Last week we had a comment posted by John Foster whose plight was that, as a Canadian resident, he was not permitted to drive a US rented vehicle into Canada. US residents driving a US rental vehicle into Canada? Fine. Canadian residents driving a US rental vehicle into Canada? That’s not fine! Barmy, but then hey who am I to comment on Canadian law?! This got me thinking about what other strange or unusual laws exist that might affect our customers renting and driving a car around world. Read More >>
We try harder blog posts
I had a great and exciting day yesterday. Not that the rest of my week is particularly difficult! Yesterday, we presented our latest innovations and leading edge services, as well as those of our partners The AA and Ai Claims Solutions, to our corporate customers. It’s fair to say that there was a lot of enthusiasm from everyone about the level of effort put by Avis and its partners in bringing better services and products to the corporate market. Amongst other things, there was a great p Read More >>
I risk the wrath of my French boss for saying this (although he does claim he is “French-British”) but I just wanted to say good luck England for the Rugby World Cup final in Paris tomorrow. It’s been a fantastic achievement to get as far they have and hopefully they can lift some of the gloom after our depressing performance in the football in Russia by capping an amazing win against South Africa. This may sound cheesy but this team really is the perfect example of “We T Read More >>
Two of the “values and cultural themes” that our staff are measured against internally are “passion” and “compete to win”. I can tell you that these were visible in abundance on Friday as Avis participated in the “World’s Largest Coffee Morning” to raise money for our nominated charity Macmillan Cancer Support. Competition was heated as each floor in our head office set up shop in a bid to raise more money than the others. Of course when you Read More >>
It’s the second week into my new role as Head of Customer Support and I am very much enjoying reading the comments we are getting back on the blog. Great to get the feedback! My aim is to build on the great work established by Eibhlin and her team, use my operational experience to answer queries and continue to identify how we can improve service to our customers. So, I’m keen to get as much feedback as possible on both our Avis service offering and product range. One of the many ar Read More >>
I have just finished reading “Up The Organisation”, written by Robert Townsend, one of the former Presidents of Avis Inc. You may not be familiar with this name but for Avis he is the man that many people would say is responsible for the company we know today. When he took the reins in 1962 Avis had entered its 13th year in the red with a market share of just 10-11%. One year into his tenure and Avis was back in the black. By 1966 market share had grown to 35%. Key to Townsend’ Read More >>
One of my favourite travel blogs, Travel Rants, has this great section called “Introduce Yourself”. Scrolling through the comments I can see that there have been a fair few people who have done just this. Remarkably this managed to get the wheels turning in my brain (they were a bit rusty) and it got me thinking about trying something similiar on this blog. It would be a great way to get to know our customers a little better and perhaps learn a thing or too about them. So I would lov Read More >>
Thankfully I have been unaffected by the flooding (Xavier is still stuck in his home in Oxford) but I have been keeping tabs on the BBC website and I have been hearing all kinds of stories on the radio. Stories are also coming in from our own staff but none quite as epic as this one. Karen Joce, our station manager at Exeter Airport, recounts how she and a colleague became embroiled in the weather disaster that is currently affecting our country… “Nicky and myself both volun Read More >>
Nice in the South of France is rapidly becoming one of the most popular destinations in France for English tourists and it’s a great base for exploring the French Riviera, Monaco and Provence. I travelled there a couple of years ago for my friend’s wedding and next month, I’ll be there to celebrate the christening of his daughter. I’ve been speaking to an Avis colleague in France, Sophie Grimoin who gave me some great recommendations if you’re visiting. She suggests tak Read More >>
I am always fielding questions from people from around the organisation: “Why are we not doing this”, “When are we doing this”, “I don’t think we’re doing that fast enough”. They give me a hard time because they care and because they have passion, in abundance. I believe that one of Avis’ biggest strengths is our people and it is incredible how much of themselves they invest into this organisation. It is their passion that drives them. They are passi Read More >>
The details of all blog posts are correct at the time of publication. Information and offers are subject to change without prior notice. Please check www.avis.co.uk for the most up-to-date information.
All comments will be moderated so there may be a delay in your comment going live. We will filter out anything that is confidential, inappropriate, abusive, defamatory, profane, or anything considered as spam or an advertising link. We promise not to cut something just because it's not favourable to Avis.
We ask that if your feedback is regarding a past rental, you include your reservation details (which will be removed from the live post). If your comment is a customer service issue, you can email firstname.lastname@example.org .