Business travel blog posts


Well, with Stephen still on holiday and Eibhlin and Xavier stuck at home, I’m the only one who has managed to beat the snow and make it into the office! (Our Finance Director Mike McEnaney took this picture of his garden to show how it is out his way.) I’m sure everyone is talking about the snow today (perhaps to avoid talking about England’s result last night!). Given the current conditions I’ve done a bit of digging around on the web and found some helpful tips on driving in snow… Read More >>

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The internet is fabulous for people like me who work in customer service. That really struck me a couple of years ago, while I was looking at some travel sites. By chance I found a comment from a customer who’d had a problem – the first one I’d seen at that time. I decided to contact her, and we were able to resolve the issue. She was over the moon, kindly posting to say how we had put it right. But the point is that she had never phoned or written to us. She’d been unhappy enough to sen Read More >>

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This is a quick ‘Hello and goodbye, but see you soon’, as I’m about to go on holiday to New Zealand for a fortnight. While I’m there I’ll be renting from Avis, so I’ll be experiencing what it’s like from the other side of the fence (they don’t roll out the red carpet for employees, and probably won’t know I work for Avis anyway in Wellington!). As part of the Avis Service Excellence team, I pore over our customer surveys each month to see people’s suggestions on how we sh Read More >>

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At Avis we’re all really excited by this blog launch. It is the logical outcome of the work we’ve been doing over the past couple of years. We want to understand what you expect and would like to see from a leading car rental company – and then, if it’s possible, give it to you. This was our thinking with Avis’s Inspired Change programme, which started in 2005. Over the summer we interviewed nearly 13,000 customers across Europe, and we must have read several novels-worth of feedback. Read More >>

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Please note:

The details of all blog posts are correct at the time of publication. Information and offers are subject to change without prior notice. Please check www.avis.co.uk for the most up-to-date information.

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We ask that if your feedback is regarding a past rental, you include your reservation details (which will be removed from the live post). If your comment is a customer service issue, you can email customer.service@avis.co.uk .
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Why we love to blog

At Avis, we really do try harder. We pioneered blogging in the car rental world and we aim to make our blog much more than just an information source. You can use our blog to ask questions or tell us what’s important to you when you hire a car. We try harder because we care what you think, so we really do value your feedback.

New to car rentals? Our blog gives you tips and advice on getting the most out of your Avis car hire experience. You can find information about booking and hiring your car, safety tips, and eco driving. We also provide driving advice and the latest news about our fleet.

We understand that hiring a car is just one part of your trip, so our blog covers other aspects of holiday and business travel too. Whether you want to know more about business travel hire conditions, access to location and city guides or ideas for families travelling with children, it’s all here.

But that’s just a taster – find out more about the Avis blog.