As of the 1st March 2010 Avis UK will be making changes to its payment policy whereby customers will no longer be able to use cash as the only method of payment to hire a car.

Following a review of Avis’ processes and after assessing the risks associated with keeping cash at Avis branches, the company will no longer be accepting cash as an only method of payment. In line with industry standards, customers will be required to make all or part of their payment with an authorised credit card.

Avis will continue to accept cash:

  • as a full settlement or part payment at the end of a rental.
  • alongside a credit card payment. However, the card must be authorised for the full amount at the start of the rental.
  • as a fuel deposit.
  • from customers that have booked via a tour operator and has lost their card. Please note that the card must be reported lost and payment must be authorised by the Avis branch manager.

But please be sure to remember you must still present a credit card that is in the name of the renter.

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2 Responses to “AVIS UK MAKES CHANGES TO ITS PAYMENT POLICY”

  1. r perry Says:

    would never use avis again.problems one after another. my master card was being used in america at avis a week after i returned the car no one will speak to me about it at avis. avoid at all odds if you want you card details safe

  2. Vicki Wilson - Marketing, Avis UK Says:

    Hi R Perry,

    I am very sorry to hear of your upset with Avis.

    If you email me at comments@avis.co.uk with your rental agreement number and the issue you have with your credit card I will look into this for you and follow this up with our customer service team.

    Vicki

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