Amidst the confusion that has been caused in the travel and tourism markets by the eruption of the Icelandic volcano, many consumers are in the dark about how to obtain refunds on car hire bookings they will be unable to fulfil.

Here at Avis Car Hire we are happy to announce that we are taking steps to ensure our customers are not out of pocket due to the unforeseeable events of the last 36 hours. Avis will be waiving the Non Cancellation Fee that customers face if they fail to turn up to collect their vehicle – a cost of £40 per vehicle – as well as offering full refunds to pre-paying customers who contact their local customer service centre.

We are keen to help our customers get to their destination wherever possible and this move is designed to minimise the impact of these extraordinary events.

If you need to cancel or modify your booking please visit the air traffic disruption page on our website.

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