Today I am delighted to introduce our first ever guest blog post written by a customer. Adam Coulter, the Editor of TTG Business (a travel trade publication), has kindly written a review of our Home Delivery Service after trialling the product for us. As it’s a new service we’re keen to gather as much feedback as possible so if you have experienced the service for yourself then please post your any feedback of your own by adding a comment to this review.

Adam’s review of our Home Delivery Service:

Even though my nearest Avis office is a five minute walk or so down the road, the idea of getting up, gathering together all my documentation and then going out first thing on a Saturday morning (fine at this time of year, hideous in winter), never excites me. I usually end up co-ordinating an elaborate plan with my girlfriend about what time she needs to get our son ready for when I return with the car – which always needs to be finely timed between his breakfast and the on-the-dot arrival of the traffic wardens at 0830 – whether we should grab coffees before or after we hit the road and what time we actually leave. So, when Avis kindly offered for me to try out the home delivery service they have recently launched, I jumped at the chance.

Being a cynic, I assumed that the promised 0800 drop off would likely be nearer half eight and I’d end up calling the location, so used to I am with pizza delivery men and mini-cab drivers not finding the flat not to mention various parcel companies claiming they have delivered when clearly they hadn’t. I sat there at about quarter to thinking: “I bet I’ll end up having to wander down there,”, and started making the inevitable elaborate plans with my girlfriend…Anyway, there’s not a great deal to add at this point except: the car turned up on time, the two (not sure why that was necessary, but I felt very privileged), men could not have been more helpful and polite, I signed a couple of things, and that was it. I’d factored in at least an extra half an hour so I didn’t know what to do with myself!

The return was even more smooth – and welcome – as I had to get off to work and my son had to be dropped off at the childminder. Again, the man (just one this time), turned up on the dot, I handed him the keys and that was it. It was a great service. Beats getting up early on a Saturday morning that’s for sure.

Adam Coulter – TTG Business

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2 Responses to “A review of our Avis Home Delivery Service”

  1. Robert Says:

    Just noticed on the home page that you now offer the home delivery service throughout the UK except…London!

    This is extremely disappointing, and I do not understand why this is offered everywhere except the UK capital!

    I probably rent an average of 200 days a year from Avis UK alone and very disappointing I cannot use this service.

    Regards,
    Robert

  2. Rob White- Marketing Manager, Avis UK Says:

    Hi Robert, I completely understand your frustration. Clearly given the size of London there is a big opportunity for us there. But, based on our experiences with the service in the past, we still haven’t quite figured out how we plan to deal traffic and parking charges and there are some issues around security. But it is something that is still very much on our radar. We will keep you updated!

    Rob

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