Being a member of Avis Preferred has always been the quickest way to pick up a car with Avis. Last year our colleagues in France wanted to show just how quick this can be. They decided to put a little bit of pressure on themselves and launch a “3 minute promise” for Avis Preferred members. It is essentially a “speed of service” guarantee.
This is how it works…
1. The Avis Preferred member picks up a “time ticket” from the dedicated 3 minute promise kiosk before joining the line at the Avis Preferred desk to collect the keys for their rental car.
2. The ticket will show the time it was printed as well as a special barcode. The rental agent will scan this barcode along with their printed rental agreement before handing the customer their keys.
3. Having scanned the ticket, the time it took from originally printing the ticket to handing over the keys will be displayed on an LCD screen on the rental desk. This time should be less than 3 minutes!
4. If we have not fulfilled our 3 minute promise then we will provide the customer with a money-off voucher for use at high street stores.
So what do you think? Should we be doing the same in the UK? If you are a Preferred member, have you rented in France recently and seen the 3 minute promise in action? Does it work? Is it great? Do you even care?! As always I’d love to hear your thoughts!