Here at Avis we are always keen to hear feedback from our customers so we can continue to improve our rental services. On hearing that a member of our online advertising agency was using Avis for the first time we asked her to share her experiences.
Having used a number of Avis’ car hire competitors in the past I wanted to rent from Avis to see how their customer services compared and whether they fulfilled their ‘We try harder’ principle.
Planning a weekend break home to Ireland I used the avis.co.uk website to book my rental car for pick up from George Best City Airport.
While making my booking online I didn’t have my flight details to hand so left the field blank. I received a call from a customer service member at the Belfast branch a few hours before my flight was due to depart. They called to check the missing details to ensure my car was ready on time and that if my flight was delayed a member of their team was there to meet me. My Avis customer service experience was off to a promising start!
For me, on a weekend trip home, a car is an enabler to get from A to B and I’m more familiar with the car colour than the make or model. This meant that rather than opting for the Avis Select Series, where I could specify the exact make and model of the car I opted for a small economy car from the standard fleet. I knew this would be large enough to accommodate myself, my boyfriend and our hand luggage.
On arrival at Belfast City Airport I followed the signage to the Avis pickup desk. The Avis team took me through their rental agreement policy. The small print was covered thoroughly but efficiently so I could collect my silver Renault Clio and be on my way. It was refreshing not to have an aggressive hard sell of ancillary products which I had received previously with other rental companies.
I opted for additional driver cover so my boyfriend and I could take turns in driving and gazing out the window at the beautiful rugged Irish coastline.
At the desk, the Avis team explained the location of 3 small scratches on the car and that as it was too dark to double check them myself I could review the car in the daylight the following day. They said that if I felt anything had been missed I could call them with their direct dial telephone number to report it.
The following morning I checked the car, which had a small scratch not noted on the damage report. I called the rental station describing the location and size and they made a note on their system so that when I returned the car they would be aware of it.
Following a climb up Scrabo Tower (Scrabo Country Park) and a short drive along the A20 and A2 we returned the car to George Best City Airport where a cheerful Avis staff member checked over the car and wished us a safe trip home.
Avis’ swift and efficient customer service from booking to drop off made my transport for the weekend seamless. This meant I could concentrate n the scenery and having a good time. It’s safe to say my experience with Avis was smoother than with previous rental companies and I’ll be sure to use them again.
We were pleased to hear our staff made the weekend rental experience convenient and hassle free for Abi. If you’ve had a similar experience on a weekend or longer rental we’d be interested in hearing about it on the blog, please post your stories!